Was it a rough year for many individual retailers? No doubt. We saw too many organizations close their doors in the past year-plus. However, as a whole, brick-and-mortar retail is booming. Total retail sales rose by 6.9 percent in 2020 compared with 2019, per the U.S....

A retailer must be extremely aware of their pricing strategy to ensure that their pricing is done accurately and in a timely manner. Failure in this seemingly simple matter can lead to all sorts of problems, from unintended “loss leaders” that sap profits, to confused...

This is a post for retailers with physical stores competing with online shopping and technology that threatens their sales. Yes, it has been a year of chaos, but the pandemic in the U.S. is receding. That still doesn't mean you can go back to exactly what you did...

As the pandemic ebbs in the USA a growing number of retailers are finding excuses why they can't move forward with their business like they'd like. We're SO busy. We can't get anyone to work. Our vendors can't ship. We have too many customers. I get it. As I predicted...

To survive and succeed in the era of the COVID-19 pandemic, retailers quickly adapted to meet customers' priorities and needs. Convenience became a touchstone of our "new normal," defining how, when, and where we shop. This trend will continue to be a hallmark of how...

It has never been clearer that mobile channels are where customers are. In 2020, consumers spent an average of 4.2 hours per day on their phones. At the same time, conversion rates for e-commerce hit a record, reaching 3.5 percent on Black Friday...

2020 Merchant Gift Card Omnichannel Evaluation identifies best practices, progress and opportunities for growth in omnichannel gift card programs As consumers increasingly look for digital payment and gifting options, a new study by leading retail research...

I still remember the day President John Kennedy was assassinated. I was home with my mom and the door-to-door Fuller brush man rang the bell as usual. My mom actually opened the door and invited him to come in and watch on our black and white console Sears...

Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak? It felt like hell, I bet. There’s an area of your retail store shoppers will avoid; it is the first eight feet after your doors. Some call it the decompression...