Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“How to Develop Retail Managers From Within” by Bob Phibbs via The Retail Doctor Blog

by admin | Jan 7, 2026 | Brick & Mortar, HR, Opinion, Resources, Sales Training

Your store manager is buried. They’re unpacking boxes at 6 AM, fixing the display that nobody else can seem to get right, covering a call-out on the register, and trying to squeeze in interviews for the third assistant manager who quit this year. Meanwhile,...

“The 11 Most Frequent Forms of Retail Employee Fraud” by Arick Wierson via The Robin Report

by admin | Dec 28, 2025 | Apparel /Fashion, HR, Industry, News, Retail Crime, Retail Strategy, Retail Technologies

Let’s be honest – when it comes to retail fraud, the online world grabs all the attention – and probably justifiably so. Last year, losses stemming from internet shopping scams and duplicity approached $400 million, according to statistics from the Better Business...

“Can You Read a Customer in 30 Seconds? – take the quiz” by Bob Phibbs via The Retail Doctor blog

by admin | Jun 23, 2025 | Brick & Mortar, Consumer Behavior, Customer Experience, Customer Loyalty, HR, Opinion, Resources, Sales Training

Take our Retail Personality Styles Quiz to discover how you show up—and how to flex your style to sell more. Why This Quiz Matters Some associates connect instantly. Others lose the sale before “hello.”The difference? Knowing how to read personalities—and...

“Why Experienced Retail Staff Still Struggle To Convert Shoppers” by Bob Phibbs via The Retail Doctor Blog

by admin | Jun 13, 2025 | Customer Experience, Customer Service, HR, News, Opinion, Resources, Retail Strategy, Sales Training

You’ve hired smart people. Some have been with your store for years. They know your products inside and out. So why aren’t they closing more sales? Here are the two issues: Experience doesn’t equal engagement. And… Product knowledge doesn’t...

“What It Takes to Be an Awesome Assistant Store Manager” by Bob Phibbs via Retail Doctor Blog

by admin | Jun 5, 2025 | Brick & Mortar, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training, Staffing

If you’re looking for the top skills to be a good shop assistant or assistant store manager, you’ve come to the right post. One of the biggest stories I’ve not heard talked about is that retail didn’t lose so many associates or managers as shift leads and...

“How Retailers Can Pivot at the Speed of Employee, Customer, and Market Needs” by Hunter Kafcsak via Total Retail

by admin | May 26, 2025 | HR, News, Opinion, Retail Economy, Retail Strategy, Tariffs

Credit: Getty Images by Flamingo Images In retail, speed is no longer optional. Customer expectations shift fast, and technology evolves even faster. Strategic priorities can flip overnight in response to market volatility, operational challenges, or competitive...