Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“New Court Evidence Shows Amazon Working with Rivals to Quietly Raise Online Prices” by Jeanel Alvarado via Retail Boss

by admin | Mar 7, 2026 | Brick & Mortar, Customer Experience, E-Commerce, News, Retail Crime

Court filings reveal that when Amazon and a rival “price match,” someone in the chain agrees to raise the price so both can safely match at a more expensive levels. California Attorney General Rob Bonta just exposed something most shoppers suspected but couldn’t...

“Etnies, éS, and Emerica Closed E-Commerce Sites for Skate Shop Day” by Tiffany Montgomery via Shop Eat Surf

by admin | Mar 2, 2026 | Brick & Mortar, Community, Customer Experience, E-Commerce, Event Planning, Holiday, News, Opinion, Shoe Market, Skateboard

Clockwise from top left: Swedish sales rep Ante with the Kiosk Skate Shop crew in Orebro, Sweden; Kevin “Spanky” Long delivered a hand-drawn postcard and donuts to Val Surf in Los Angeles; A special delivery of goodies for Slappy’s Garage in San...

“Gift cards gain popularity as top choice for holiday shoppers in 2025” by Lea Grgich via National Retail Federation (NRF) Newsletter articles

by admin | Dec 24, 2025 | Brick & Mortar, E-Commerce, Gift Cards, News, Retail Economy

The hustle and bustle of the holiday season is in full swing, and plenty of consumers have gift cards on their shopping list. Gift cards rank as the second-most popular gift this holiday season and total spending on gift cards is expected to reach $29 billion this...

“From Clicks to Bricks: Taking Full Advantage of In-Store Pickup” by Grant Gustafson via Total Retail

by admin | Nov 27, 2025 | Brick & Mortar, Customer Experience, Customer Service, E-Commerce, Opinion, Resources, Retail Strategy

Paths to purchase have changed significantly over the past decades, with customer journeys nearly unrecognizable compared to those of the early 2000s. With the internet at their fingertips, shoppers are more informed, connected to brands, and able to discover new...

“Transparency is the New Loyalty: Why Brands Should Treat Tariffs Like Sales Tax” by Dustin Engel via Total Retail

by admin | Jun 7, 2025 | E-Commerce, News, Retail Economy, Retail Strategy, Tariffs

Consumers are waking up to a new economic reality: things cost more. From hot sake to tinted moisturizer to vehicles, the everyday evidence is piling up. For brand leaders, especially in retail, this isn’t just about inflation. It’s about trust — and how it’s...

“Why retail’s e-commerce disruption era is over” by Daphne Howard via Retail Dive

by admin | Jun 1, 2025 | Brick & Mortar, Commercial Real Estate, E-Commerce, News, Opinion, Predictions, Retail Economy

In the last 15 years, the value of in-store sales fell just once, amid 2020’s pandemic lockdowns, according to a report from Colliers Monday. Daphne Howland/Retail Dive Brick-and-mortar stores drive the vast majority of core retail sales, and that won’t change any...