Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“NRF finds shoplifting stabilizing as online fraud grows” by Daphne Howland via Retail Dive

by admin | Aug 1, 2026 | Brick & Mortar, E-Commerce, News, Retail Crime

The NRF attributes a slowdown in shoplifting to retailers’ investments in “technologies, training and measures to harden stores.” Some have resorted to locking up merchandise. Kaarin Moore/Retail Dive Phone and gift card scams, plus supply chain vulnerabilities like...

“From Clicks to Bricks: Taking Full Advantage of In-Store Pickup” by Grant Gustafson via Total Retail

by admin | Jun 20, 2026 | Brick & Mortar, Customer Experience, Customer Service, E-Commerce, Opinion, Resources, Retail Strategy

Paths to purchase have changed significantly over the past decades, with customer journeys nearly unrecognizable compared to those of the early 2000s. With the internet at their fingertips, shoppers are more informed, connected to brands, and able to discover new...

“Retailers could close more than 40K stores in the next 5 years” by Daphne Howland via Retail Dive

by admin | Apr 27, 2026 | Brick & Mortar, Clearance Sales / Discounting, Commercial Real Estate, Customer Experience, Customer Loyalty, Customer Service, E-Commerce, News

An Eddie Bauer store in March 2026 that is slated to shutter this year. Closures over the next five years could weigh on already struggling malls. Daphne Howland/Retail Dive Tariffs and immigration policies are weighing on the industry and could drive even more...

“New Court Evidence Shows Amazon Working with Rivals to Quietly Raise Online Prices” by Jeanel Alvarado via Retail Boss

by admin | Mar 19, 2026 | Brick & Mortar, Customer Experience, E-Commerce, News, Retail Crime

Court filings reveal that when Amazon and a rival “price match,” someone in the chain agrees to raise the price so both can safely match at a more expensive levels. California Attorney General Rob Bonta just exposed something most shoppers suspected but couldn’t...

“Etnies, éS, and Emerica Closed E-Commerce Sites for Skate Shop Day” by Tiffany Montgomery via Shop Eat Surf

by admin | Mar 5, 2026 | Brick & Mortar, Community, Customer Experience, E-Commerce, Event Planning, Holiday, News, Opinion, Shoe Market, Skateboard

Clockwise from top left: Swedish sales rep Ante with the Kiosk Skate Shop crew in Orebro, Sweden; Kevin “Spanky” Long delivered a hand-drawn postcard and donuts to Val Surf in Los Angeles; A special delivery of goodies for Slappy’s Garage in San...

“Gift cards gain popularity as top choice for holiday shoppers in 2025” by Lea Grgich via National Retail Federation (NRF) Newsletter articles

by admin | Dec 24, 2025 | Brick & Mortar, E-Commerce, Gift Cards, News, Retail Economy

The hustle and bustle of the holiday season is in full swing, and plenty of consumers have gift cards on their shopping list. Gift cards rank as the second-most popular gift this holiday season and total spending on gift cards is expected to reach $29 billion this...