What are sales behaviors? They are a series of actions comprised in a sales process, the way salespeople act and talk with shoppers. It is not as some have said your thought process; it is something specific other sales associates can see or hear you do. For...

Ever been at a great dinner and used the salt instead of the pepper? The whole entree is ruined. This retail sales training blog is about peppering your approach to avoid the salt of insecurity. A colleague of mine, Carol Spiekerman posted this on her blog. I...

Almost every retailer looks at employee scheduling as their most expensive operating cost. I see employees as an asset, not a liability, but that’s another post... Stores that were designed to run on six employees are now limping along on two...or even one. How do...

Much is being written about people quitting and the Great Resignation. People quit all the time and oftentimes find the grass isn't always greener. But the jobs problem in retail isn't what others are telling you. I was in Manhattan last week shopping and enjoying a...