by admin | Aug 7, 2026 | Brick & Mortar, Customer Experience, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training
Why is turnover so high in your stores? Why are your managers exhausted by closing time? And how do you get the same selling behavior in location 1 and location 200? Your team is your customer experience. In a punishing labor market, the retailers who win are the ones...
by admin | Aug 4, 2026 | Resources, Retail Strategy, Shipping
When you think about how to optimize your shipping operations, the freight you receive from vendors might not be the first thing that comes to mind. However, you have more control over your inbound shipping than you may realize, and when you have the right resources...
by admin | Aug 1, 2026 | Brick & Mortar, E-Commerce, News, Retail Crime
The NRF attributes a slowdown in shoplifting to retailers’ investments in “technologies, training and measures to harden stores.” Some have resorted to locking up merchandise. Kaarin Moore/Retail Dive Phone and gift card scams, plus supply chain vulnerabilities like...
by admin | Jul 24, 2026 | Brick & Mortar, Customer Experience, News, Resources, Retail Strategy, Sales Training
Brick-and-mortar stores struggle without sales training because the purchase decision is made on the sales floor, and most associates were never taught how to influence it. In first-time mystery shops across our client base, associates score an average of 36%. They...
by admin | Jul 21, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Community, Consumer Behavior, Customer Experience, Customer Service, News
It’s summer-escape time, and we’ve all run into the addictive, slow-burn love stories typically found on epic, multi-episodic romantic streamers. You’re rooting for the intractable lead character who just needs a persistent love-washing treatment to reveal his or her...
