by admin | Nov 15, 2023 | Associate Members, Brick & Mortar, E-Commerce, News, Resources, Retail Strategy, Returns, Shipping
Get ready for a hit to your shipping budget in 2024 as FedEx and UPS plan to bump up their rates by an average of 5.9%. But don’t be fooled by that number alone. Thanks to various fees and other adjustments, your actual shipping costs will likely rise even...
by admin | Jul 20, 2023 | Holiday, News, Resources, Returns, Shipping
Teamsters General President Sean O’Brien speaks during national contract negotiations with UPS. The Retail Industry Leaders Association urged the two sides to strike a deal in order to avoid risk to supply chains and the economy. Permission granted by...
by admin | Jul 18, 2023 | Consumer Behavior, Customer Experience, Customer Loyalty, Customer Service, Debate, News, Omnichannel, Returns
The tension between retailers and shoppers is growing, and it’s because of returns. Shippo, a leading shipping platform for growing e-commerce businesses, has come out with a 2023 Benchmarks Report that “takes a comprehensive look at how mid-market...
by admin | Jun 1, 2023 | Apparel /Fashion, Customer Loyalty, Customer Service, Debate, E-Commerce, Retail Strategy, Returns
New research suggests that retailers should think twice before charging customers for returning online purchases. Eighty-seven percent of shoppers in a survey of 9,286 adults in the U.S. by PowerReviews said they “would be at least a little likely to stop...
by admin | Feb 2, 2023 | Brick & Mortar, E-Commerce, Industry, Omnichannel, Predictions, Retail Economy, Returns
Credit: Warby Parker Over the last several years we’ve seen a tremendous boon in direct-to-consumer (DTC) and e-commerce strategies for retail. Venture capital flooded into the category leaving incumbent retailers feeling pressured. 2022 started to see a reversal of...
by admin | Jan 14, 2023 | Brick & Mortar, Customer Service, Returns
Photo: Getty Images/Radiokukka Tempe Marketplace and Desert Ridge Marketplace in Phoenix on Jan. 12 will become the first outdoor shopping centers in Arizona to allow shoppers to drink alcohol as they shop. Vestar, the owner of both centers, had argued that malls need...