Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.


“The Great Value Reallocation” by Carrie Barclay via The Robin Report

“The Great Value Reallocation” by Carrie Barclay via The Robin Report

by | Oct 15, 2026 | Brick & Mortar, Clearance Sales / Discounting, Consumer Behavior, Customer Service, News, Opinion, Predictions, Retail Economy, Retail Strategy

In my work with retail leadership teams and in conversations with board members, I keep hearing versions of the same concern. The consumer is behaving differently, but too many companies are responding as though this is simply another affordability cycle. It is not....
“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

by | Sep 12, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Consumer Behavior, Holiday, Internet, m-commerce, News, Opinion, Predictions, Retail Strategy, Retail Technologies

This upcoming holiday shopping season is already shaping up to be unpredictable. Inflation, geopolitics and fickle consumer sentiment are conspiring against retailers’ best-laid plans. But here’s one prediction that requires no crystal ball: this will be known as the...