Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“The Slow Burn in Retail” by Deborah Patton via The Robin Report

by admin | Jul 21, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Community, Consumer Behavior, Customer Experience, Customer Service, News

It’s summer-escape time, and we’ve all run into the addictive, slow-burn love stories typically found on epic, multi-episodic romantic streamers. You’re rooting for the intractable lead character who just needs a persistent love-washing treatment to reveal his or her...

“Back-to-School Spending Surge Set to Break Records: Report” by Samantha Schober via NRF Newsletter Report

by admin | Jul 15, 2026 | Brick & Mortar, Consumer Behavior, Holiday, News, Predictions, Retail Economy

While online shopping is still holding its own, its share of spending among both K-12 and college households is slipping year by year. Yearly BTS spending for college students cracks $100B for the 1st time Back-to-school spending is on track to smash records this...

“The Most Valuable Place Left Is One That Doesn’t Know You” by Bob Phibbs via The Retail Doctor Blog

by admin | Apr 8, 2026 | Brick & Mortar, Consumer Behavior, Customer Experience, Customer Service, Resources, Sales Training

It will be a place that has no idea who you are. There is a particular freedom in being unknown. No purchase history following you through the door. No algorithm anticipating your next move. No recommendations based on what people like you tend to buy. Just you,...

“NRF forecasts 4.4% retail sales growth this year despite rising uncertainty” by Daphne Howland via Retail Dive

by admin | Apr 5, 2026 | Consumer Behavior, News, Opinion, Predictions

NRF Chief Economist Mark Mathews speaking Wednesday at the group’s annual State of Retail and the Consumer virtual event. Screenshot: National Retail Federation/YouTube The group acknowledged a softening labor market, persistent inflation and fallout from geopolitical...

“If You’re Always Running a Sale, You’re Always Losing Margin” by Bob Phibbs via The Retail Doctor Blog

by admin | Mar 2, 2026 | Brick & Mortar, Clearance Sales / Discounting, Consumer Behavior, Customer Experience, Event Planning, Resources, Retail Strategy

From independent boutiques to national chains, many retailers lean heavily on coupons, sales, and markdowns to drive traffic. On the surface, discounting seems like an easy win to boost sales. In fact, almost all American shoppers (a whopping 94%) redeem at least one...

“Why “Cash Is King” Kills Retail Sales (and Why Credit Card Fees Are Really Marketing Costs)” by Bob Phibbs via The Retail Doctor Blog

by admin | Oct 11, 2025 | Brick & Mortar, Consumer Behavior, Credit Card Processing, Customer Experience, Opinion, Resources, Retail Strategy, Sales Training

Credit card customers spend more than cash customers … a lot more. Research shows card users spend 12 to 18 percent more per transaction than those paying with cash. The Federal Reserve found non-cash purchases average more than four...