Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“The 11 Most Frequent Forms of Retail Employee Fraud” by Arick Wierson via The Robin Report

by admin | Apr 2, 2024 | Apparel /Fashion, HR, Industry, News, Retail Crime, Retail Strategy, Retail Technologies

Let’s be honest – when it comes to retail fraud, the online world grabs all the attention – and probably justifiably so. In 2022, losses stemming from internet shopping scams and duplicity approached $400 million, according to statistics from the Better Business...

“What is a skateboard shop? – ‘A cultural hub, capitalist outpost, the scene of my gravest sin?'” by Cole Nowicki

by admin | Feb 27, 2024 | Brick & Mortar, Customer Experience, Opinion, Retail Crime, Skateboard

This is an extended version of a story that initially appeared in SBC Skateboard Vol. 24.1. You can look at that whole issue online here and subscribe to the mag here. The obvious, business-registry-grade answer is that it’s a place to buy hard and...

“Are US Retail Workers Calling It Quits?” by Dennis Limmer via Retail Wire

by admin | Sep 27, 2023 | Brick & Mortar, Customer Service, HR, News, Retail Crime, Retail Economy, Retail Strategy, Sales Training

According to a recent Bloomberg report, retail employees in the U.S. are “fed up and quitting at record rates.” A McKinsey study from 2022 found that the quit rate for retail and hospitality workers is over 70% higher than the overall U.S. quit rate. “Low...

“Tackling Rising Shrink: Strategies to Combat Shoplifting and Employee Theft in Retail Stores” by Bob Phibbs via The Retail Doctor Blog

by admin | Sep 2, 2023 | Apparel /Fashion, Brick & Mortar, News, Retail Crime, Retail Strategy

Shoplifting and employee theft are rising; they make up what retailers call “shrink.”Loss prevention is a broad category used to encompass disappearing merchandise from shoplifting customers and employees not ringing up merch correctly, not checking...

“Dick’s cuts jobs as theft takes a bite out of profit” by Cara Salpini via Retail Dive

by admin | Aug 22, 2023 | Brick & Mortar, Customer Experience, News, Retail Crime, Retail Economy, Retail Strategy

A red brick Dick’s storefront under a blue sky. The retailer reported net sales grew 3.6% in the second quarter, but both net and operating income were down double digits. Permission granted by Dick’s Sporting Goods The athletics retailer rolled out a business...

“Securing America’s Killing Fields” by Arick Wierson via The Robin Report

by admin | May 27, 2023 | Brick & Mortar, News, Retail Crime, Safety and preparedness

It’s gotten to the point that reports about mass shootings are almost a weekly occurrence on the nightly newscasts. Seemingly, no public or even semi-public venue is off-limits nowadays when it comes to this uniquely American form of mass violence. In fact, according...