Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“The Retention Revolution: How Retailers Can Turn the Tide on Employee Exodus” by Sheila Stafford via Total Retail

by admin | Sep 1, 2024 | HR, Resources, Retail Strategy, Sales Training, Staffing

High turnover rates and staffing challenges have long characterized the retail industry. In 2023, the Bureau of Labor Statistics (BLS) found the average rate of retail employee turnover to be around 60 percent in the U.S. — far exceeding the national average by a...

“Bringing Joy to Retail: The Art of Human Connection in Stores” by Bob Phibbs via The Retail Doctor Blog

by admin | Apr 20, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, News, Resources, Retail Strategy, Staffing

The art of selling is deeply intertwined with the art of human connection. As a retail speaker and trainer with over 30 years of experience, I’ve seen firsthand how the most memorable shopping experiences are those that spark a sense of joy and connection...