Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“The Slow Burn in Retail” by Deborah Patton via The Robin Report

by admin | Jul 21, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Community, Consumer Behavior, Customer Experience, Customer Service, News

It’s summer-escape time, and we’ve all run into the addictive, slow-burn love stories typically found on epic, multi-episodic romantic streamers. You’re rooting for the intractable lead character who just needs a persistent love-washing treatment to reveal his or her...

“AI Agents Buy Sight Unseen. Salespeople Keep You Off the Wrong One” by Bob Phibbs via The Retail Doctor

by admin | Jun 29, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, News, Opinion, Resources, Retail Strategy, Sales Training

What an AI shopping agent actually does At Google’s I/O event, the company announced Universal Cart. Here is what it does, in plain terms. An AI agent is not a search box. It is a runner you send out. You tell it what you want, set a budget, and it goes shopping...

“How Digital Humans Are Transforming Frontline Retail Training” by Tyler Merritt via Total Retail

by admin | May 15, 2026 | Artificial Intelligence / CHAT GPT, News

Credit: Getty Images by Paper Boat Creative Retail has always been a human-centered business. Every sale, return, upsell and resolution depends on an employee’s ability to read emotion, respond appropriately, and guide a customer through an experience that feels both...

“Unlocking AI Tools for Independent Retailers” (including on-demand link to view) by Tiffany Montgomery via SES Outdoor

by admin | Apr 14, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Industry, News, Resources

Shop Eat Surf Outdoor has assembled a panel of independent retailers who will share their personal journeys, their learning curves, and the specific ways they are integrating AI to make their businesses more efficient Register now for Unlocking AI Tools for...

“Retail’s AI Wake-Up Call: How Retailers Can Reclaim the Customer Journey” by Adam Brotman via Total Retail

by admin | Mar 22, 2026 | Artificial Intelligence / CHAT GPT, News, Resources, Retail Technologies

Credit: Getty Images by WANAN YOSSINGKUM For decades, retailers have invested heavily in owning the customer relationship. Loyalty programs, first-party data, and personalization engines were all designed to ensure brands, not intermediaries, understand their...

“Intelligent Retail: Mastering Agentic AI” by Sarah Holbrook via The Robin Report

by admin | Jan 28, 2026 | Artificial Intelligence / CHAT GPT, Data Driven Performance, News, Opinion, Predictions, Resources

Agentic AI is an amorphous catchall that is tricky to define but managed to eclipse any other discourse at the recent 2026 NRF Big Show. Brands including LVMH, Home Depot, Warby Parker, Target, and others discussed their understanding of an Agentic AI future. They...