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“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

by | Sep 12, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Consumer Behavior, Holiday, Internet, m-commerce, News, Opinion, Predictions, Retail Strategy, Retail Technologies

This upcoming holiday shopping season is already shaping up to be unpredictable. Inflation, geopolitics and fickle consumer sentiment are conspiring against retailers’ best-laid plans. But here’s one prediction that requires no crystal ball: this will be known as the...
“AI Agents Buy Sight Unseen. Salespeople Keep You Off the Wrong One” by Bob Phibbs via The Retail Doctor

“AI Agents Buy Sight Unseen. Salespeople Keep You Off the Wrong One” by Bob Phibbs via The Retail Doctor

by | Jul 20, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, News, Opinion, Resources, Retail Strategy, Sales Training

What an AI shopping agent actually does At Google’s I/O event, the company announced Universal Cart. Here is what it does, in plain terms. An AI agent is not a search box. It is a runner you send out. You tell it what you want, set a budget, and it goes shopping...