Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.


“Retail Staff Management: How to Hire, Develop, and Keep a Team That Sells” by Bob Phibbs via The Retail Doctor Blog

“Retail Staff Management: How to Hire, Develop, and Keep a Team That Sells” by Bob Phibbs via The Retail Doctor Blog

by | Aug 23, 2026 | Brick & Mortar, Customer Experience, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training

Why is turnover so high in your stores? Why are your managers exhausted by closing time? And how do you get the same selling behavior in location 1 and location 200? Your team is your customer experience. In a punishing labor market, the retailers who win are the ones...
“From Clicks to Bricks: Taking Full Advantage of In-Store Pickup” by Grant Gustafson via Total Retail

“From Clicks to Bricks: Taking Full Advantage of In-Store Pickup” by Grant Gustafson via Total Retail

by | Jun 25, 2026 | Brick & Mortar, Customer Experience, Customer Service, E-Commerce, Opinion, Resources, Retail Strategy

Paths to purchase have changed significantly over the past decades, with customer journeys nearly unrecognizable compared to those of the early 2000s. With the internet at their fingertips, shoppers are more informed, connected to brands, and able to discover new...
“Retailers could close more than 40K stores in the next 5 years” by Daphne Howland via Retail Dive

“Retailers could close more than 40K stores in the next 5 years” by Daphne Howland via Retail Dive

by | Apr 27, 2026 | Brick & Mortar, Clearance Sales / Discounting, Commercial Real Estate, Customer Experience, Customer Loyalty, Customer Service, E-Commerce, News

An Eddie Bauer store in March 2026 that is slated to shutter this year. Closures over the next five years could weigh on already struggling malls. Daphne Howland/Retail Dive Tariffs and immigration policies are weighing on the industry and could drive even more...