by admin | Nov 1, 2026 | Brick & Mortar, Customer Experience, Holiday, HR, Opinion, Resources, Retail Strategy, Sales Training, Staffing
Hire now, hire more people than you think you need, and make it easy to say yes. Put the hourly rate in the ad, let applicants apply from their phone, interview on past behavior, hand every hire a signed six-week schedule, and give one person the job of training them...
by admin | Oct 28, 2026 | Apparel /Fashion, Brick & Mortar, Community, Customer Experience, News, Opinion, Retail Strategy, Sales Training
Going to the store is a quick trip for most consumers. For the 15 to 20 percent of the population who are neurodivergent, it can be an entirely different experience. From fluorescent lighting and loud music to confusing layouts and forced social interactions, many...
by admin | Oct 18, 2026 | Brick & Mortar, Customer Experience, Customer Loyalty, Customer Service, News, Opinion, Resources, Retail Strategy, Sales Training
When a customer says “we’ll have to look around,” give them back three reasons they already gave you, then stop talking. That’s the whole technique, and the stopping is the part most salespeople can’t do. Say you’re closing a...
by admin | Sep 27, 2026 | Brick & Mortar, Customer Experience, Customer Loyalty, Opinion, Resources, Retail Strategy, Sales Training
No. Shoppers want to be left alone by an associate who opens with “Can I help you find anything?” They welcome one who earns their trust in order: a greeting, a personal connection, then one question about what brought them in. Skip those steps and you get...
by admin | Sep 12, 2026 | Brick & Mortar, Customer Experience, Opinion, Resources, Sales Training
Theft is the reason usually given. Labor is the reason that keeps surfacing underneath it. And in the most-watched case of 2026, no reason was given at all. Four companies have closed their fitting rooms in the last three years. Their stated reasons do not match, and...
by admin | Aug 23, 2026 | Brick & Mortar, Customer Experience, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training
Why is turnover so high in your stores? Why are your managers exhausted by closing time? And how do you get the same selling behavior in location 1 and location 200? Your team is your customer experience. In a punishing labor market, the retailers who win are the ones...
