by admin | May 1, 2023 | Community, Industry, Legends, Opinion, Skateboard, Social Issues, Social Media, Women's Market
2013 might seem like a random arbitrary year to most people, but to us, it’s the year the current era of skateboarding was born. 2013 kicked off with a number of notable pros leaving their long-term sponsors, setting off a chain of events. Many of them went on to...
by admin | Apr 29, 2023 | Brick & Mortar, Community, Industry, News, Retail History, Surf
Hobie Alter’s Dana Point compound. Dale Velzy’s Manhattan Beach showroom. Larry Gordon and Floyd Smith’s San Diego storefront. Jack O’Neill’s San Francisco shack. In the 1950s, California’s first surf shops had personalities as...
by admin | Apr 28, 2023 | Brick & Mortar, Opinion, Public Health, Retail Strategy
Credit: iStock / Getty Images Plus by Dragon Images Consumers are back in stores at rates we haven’t seen since the pandemic started. While e-commerce continues to boom, long delivery delays and out-of-stock products have propelled shoppers back to their in-person...
by admin | Apr 26, 2023 | Brick & Mortar, Customer Experience, Customer Loyalty, Customer Service, HR, Private Label, Retail Strategy
When retail employees go “above and beyond,” which often involves deviating from organizational rules, it has been shown to enhance customer loyalty for the store. New university research shows it can also lift engagement for the infracting employee....
by admin | Apr 25, 2023 | Brick & Mortar, Customer Experience, Customer Loyalty, Customer Service, Retail Economy, Retail Strategy, Retail Technologies
Credit: Getty Images by Hinterhaus Productions Spring is here, lockdowns are a fading memory and the economic outlook is brighter. Although uncertainty abounds and wallets remain tight, we may be in for a softer landing than previously thought. You can celebrate...
