Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Sales Training – 5 of The Stupidest Questions to Ask Retail Shoppers” by Bob Phibbs via The Retail Doctor Blog

by admin | Mar 5, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy

1. How are you today? Admit it, you don’t care; the shopper knows you don’t care. This leads the customer to parrot a specific answer, “Fine, and you?” To which the retail employee responds with another expected answer, “Fine,” or they launch into another unthinking...

“Should retailers open stores in malls or look outside for better results?” by Tom Ryan plus 20 experts weigh in on the discussion via Retail Wire

by admin | Mar 4, 2023 | Commercial Real Estate, Debate, Resources, Retail Strategy

Bath & Body Works, among several chains reorienting their footprint away from malls, added 95 off-mall North American stores in 2022 and plans to open approximately 90 more in 2023. Forty-five of the stores Bath & Body Works closed in 2022 were...

“Kelly Slater Says He’ll Retire After the Olympics… If He Makes Them” by Alexander Haro via The Inertia

by admin | Mar 3, 2023 | Competitions, Legends, News, Olympics, Surf

If Kelly Slater makes the 2024 Olympics at Teahupo’o, he says he’ll hang up the jersey. Photo: WSL Kelly Slater is pretty famous for retiring. Or not retiring, I guess. Famous for almost retiring? Famous for saying he might retire? Anyway, people talk about...

“Beyond the Resume: 3 Hidden Characteristics of Valuable Employees” by Mike Szczesny via Total Retail

by admin | Mar 2, 2023 | Brick & Mortar, HR, Resources, Retail Strategy

Credit: Getty Images by Luis Alvarez The question of employee engagement has never been more pressing. Coming out of the pandemic, there has been a shift in employee expectations about both pay and working conditions. With potential economic headwinds — e.g., debt...

“Skiers And Snowboarders, Men And Women Have Rare Chance To Compete Together In Dew Tour Superpipe Jam” by Michelle Bruton via Forbes plus video of big air and entire competition courtesy of Dew Tour

by admin | Feb 28, 2023 | Community, Competitions, Debate, Industry, News, Olympics, Snowboard

Ayumu Hirano competes in the Dew Tour High Air & Best Trick Jam at Copper Mountain MIKE YOSHIDA If you overhear someone today commenting on the “rivalry” between skiers and snowboarders, chances are they were around in the ’70s when snowboarders began to join the...