Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.
by admin | Dec 17, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, Resources, Sales Training, Staffing
.A silent revolution is taking place. It’s not about the latest technology or the newest product trends. Instead, it’s about something more fundamental: how we interact — or don’t interact — with each other in retail stores.I’ve witnessed the...
by admin | Dec 15, 2024 | Community, Debate, Interviews, Opinion, Skate Art, Skateboard, Surf
The skateboard virtuoso and documentary filmmaker on why surfing, skating and well, everything, is a creative endeavor If you ask documentary filmmaker Stacy Peralta, everything in life can be approached as art, down to the most menial of vocations, the most rote and...
by admin | Dec 11, 2024 | Brick & Mortar, Customer Experience, Customer Loyalty, Customer Service, Data Driven Performance, Holiday, Omnichannel, Resources, Retail Strategy, Retail Technologies
Credit: Getty Images by zeljkosantrac It’s that time of the year when sales take on new horizons and retailers have the opportunity to capitalize on fresh consumer enthusiasm during the holiday season. The festive period is here, and retailers must prepare and refine...
by admin | Dec 9, 2024 | Email Marketing, Resources, Retail Strategy, Retail Technologies, Story Telling
Credit Getty Images by D3sign For marketers, no time is more crucial than the holiday season to connect with consumers through personalized offers and messages. This year, personalization is more powerful than ever, with Optimove Insights data showing a 227 percent...
by admin | Dec 5, 2024 | Brick & Mortar, Customer Experience, Footwear, Industry, News, Shoe Market
The Vans store on Oxford Street. – Tom D Morgan The U.K. is one of the brand’s biggest markets and it’s often an early adopter in the direction that the brand is heading in. Vans is returning back to its skateboarding roots, and that comes with a...
by admin | Dec 1, 2024 | Brick & Mortar, Clearance Sales / Discounting, E-Commerce, Holiday, News, Predictions, Retail Economy, Statistics
A worker stands inside an apparel store at the American Dream Mall on Friday. Sister mega-center Mall of America said that more than 13,000 shoppers came through the doors in the first hour it was open on Black Friday. Kena Betancur via Getty Images With deals all...
by admin | Nov 27, 2024 | HR, Sales Training, Staffing
Today, we’re discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially for high-revenue stores. Now, I know what some of you are thinking. “Bob, my store is pulling in over a million in gross revenue....
by admin | Nov 23, 2024 | Brick & Mortar, Community, Customer Experience, Event Planning, News, Retail Economy, Retail Strategy, Story Telling
Longfellow Books in Portland, Maine, is one of about 15 independent bookstores in the area. It has remained family-owned for almost 25 years, about how long Amazon has been in the bookselling business. Daphne Howland/Retail Dive There may be nothing that Amazon...
by admin | Nov 13, 2024 | Brick & Mortar, E-Commerce, Internet, News, Retail Crime, Retail Technologies
Fraud involving stolen credit cards is now a top concern of consumers, according to a recent survey from Experian. Joe Raedle / Staff via Getty Images Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to...
by admin | Nov 11, 2024 | Brick & Mortar, Gift Cards, News, Opinion, Retail Economy, Retail Strategy
The 2024 holiday shopping season is almost in full swing, and many consumers plan to skip the traditional gift this year, opting to give away gift cards instead. As tighter budgets, increased credit card payments, and higher prices apply pressure to shopping habits,...
