Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“How to Greet Customers in Retail Stores and Keep Them Engaged” by Bob Phibbs via The Retail Doctor Blog

by admin | Sep 26, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, News, Resources, Retail Strategy

The first few seconds of a customer’s visit to a retail store are critical to setting the tone for their entire shopping experience. Too often, store associates miss this opportunity to create a lasting impression because they’re distracted or unsure how to engage....

“Retailers Applaud DOJ Antitrust Suit Over Visa Debit Card Practices” by Joe Keenan via Total Retail

by admin | Sep 24, 2024 | Brick & Mortar, Community, Credit Card Processing, Industry, News, Point of Sale

Credit: Getty Images by RUNSTUDIO The National Retail Federation (NRF) welcomed a lawsuit announced Tuesday by the Department of Justice accusing Visa of violating federal antitrust law in its debit card practices but said the card network’s anticompetitive...

“The flashy and painful parts” by Cole Nowicki via Simple Magic

by admin | Sep 7, 2024 | BRA Community Partners, Brick & Mortar, Community, Customer Experience, Industry, News, Opinion, Skateboard

One thing that is certain is the uncertainty of our shared history, especially in the online age. Like a scar or a gaudy gold ring, the past only exists if we carry it with us and show it to everyone we can. There have always been those who’d rather not, instead,...

“17 Ways Your Store Might Be Driving Customers Away” by Bob Phibbs via The Retail Doctor Blog

by admin | Sep 5, 2024 | Brick & Mortar, Opinion, Resources, Retail Strategy

Have you ever walked into a retail store and thought, “Yikes, I hope my shop doesn’t look like this?” We’ve all been there. Store owners sometimes get so caught up in day-to-day operations that they overlook things that are probably less...

“Mastering the Margins: How to Price for Profitability in Retail” by Bob Phibbs via The Retail Doctor Blog

by admin | Aug 28, 2024 | Brick & Mortar, Opinion, Resources, Retail Strategy

I recently asked my Facebook fans what price they would retail an item for if they purchased it for $50. I had answers ranging from $200 to $83.50 with all kinds of reasoning, like someone trying to be funny: “It depends on if the moon is full or...

“Untailing: The Latest in Sales Prevention” by Warren Shoulberg via The Robin Report

by admin | Aug 22, 2024 | Brick & Mortar, Customer Experience, News, Retail Crime

In the beginning, when you went into a store, a salesclerk took your order and returned some time later from the back room with your items for purchase. You handed over cash, he wrapped your order, and you went on your way. There were no issues about retail theft or...