Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Unraveling the Illusion: The Hidden Costs and Dilemmas of ‘Free Shipping’ in E-Commerce” by Mike Robinson via Total Retail

by admin | Oct 16, 2023 | Brick & Mortar, E-Commerce, Resources, Retail Strategy, Shipping

Credit: Getty Images by asbe All of us are familiar with the phrase, “Nothing in life is free,” (including lunch), but this sentiment truly resonates when examining the intricacies of free shipping in e-commerce. What if we changed the script on free...

“SURF EXPO SEPTEMBER SHOWCASES STRONG DEMAND FOR WATERSPORTS & BEACH LIFESTYLE PRODUCTS HEADING INTO 2024” by Amy Dufour via SurfExpo.com

by admin | Oct 12, 2023 | Brick & Mortar, News, Trade Shows

Surf Expo, the premier watersports and coastal lifestyle tradeshow wrapped up its summer show at the Orange County Convention Center in Orlando. With more than 730 exhibiting brands participating, the event served as the industry launchpad for retailers to discover...

“From Hype to Reality: The Transformative Power of AI in Retail CX” by Sarah Holbrook via The Robin Report

by admin | Oct 10, 2023 | Brick & Mortar, E-Commerce, Internet, News, Resources, Retail Technologies

There is an intrusive buzz that is impossible to ignore, it’s an incessant drone that has captured every executive’s attention: the paradigm-shifting nature of artificial intelligence. For retail leaders, the question is not whether we should engage but how. It’s time...

“5 Ways How To Sell More By Talking Less” by Bob Phibbs via The Retail Doctor Blog

by admin | Oct 1, 2023 | Brick & Mortar, Customer Service, HR, Resources, Sales Training

How do you become a good retail sales associate and move visitors from shoppers to customers? In the Broadway musical Hamilton, the character Aaron Burr offers this advice to the fast-talking Alexander Hamilton, “Talk less, smile more.” We’ve all had that friend...

“Are US Retail Workers Calling It Quits?” by Dennis Limmer via Retail Wire

by admin | Sep 27, 2023 | Brick & Mortar, Customer Service, HR, News, Retail Crime, Retail Economy, Retail Strategy, Sales Training

According to a recent Bloomberg report, retail employees in the U.S. are “fed up and quitting at record rates.” A McKinsey study from 2022 found that the quit rate for retail and hospitality workers is over 70% higher than the overall U.S. quit rate. “Low...

“Dick’s to shutter 11 Moosejaw stores amid integration with Public Lands” by Cara Salpini via Retail Dive

by admin | Sep 26, 2023 | Brick & Mortar, Customer Experience, News, Outdoor, Retail Economy

A Public Lands storefront. Dick’s Sporting Goods operates seven Public Lands stores, and acquired Moosejaw from former owner Walmart in February. Courtesy of Dick’s Sporting Goods Three Moosejaw locations will remain open, while the rest — and the outdoor retailer’s...