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“History of Surfing: Houses of the Holy – Matt Warshaw explains the history of our beloved cultural watering hole, and where he thinks the future of the surf shop is headed” by Davis Jones via Surfer Mag (originally published Oct. 2017)

“History of Surfing: Houses of the Holy – Matt Warshaw explains the history of our beloved cultural watering hole, and where he thinks the future of the surf shop is headed” by Davis Jones via Surfer Mag (originally published Oct. 2017)

Hobie Alter’s Dana Point compound. Dale Velzy’s Manhattan Beach showroom. Larry Gordon and Floyd Smith’s San Diego storefront. Jack O’Neill’s San Francisco shack. In the 1950s, California’s first surf shops had personalities as...
“Is It Good Business to Allow Associates to Break or Bend Rules for Customers?” by Tom Ryan via Retail Dive plus 20 Retail Experts weigh in on this discussion

“Is It Good Business to Allow Associates to Break or Bend Rules for Customers?” by Tom Ryan via Retail Dive plus 20 Retail Experts weigh in on this discussion

When retail employees go “above and beyond,” which often involves deviating from organizational rules, it has been shown to enhance customer loyalty for the store. New university research shows it can also lift engagement for the infracting employee....
“5 Ways to Keep Wallet Share With In-Store Traffic” by Tara Kelly via Total Retail

“5 Ways to Keep Wallet Share With In-Store Traffic” by Tara Kelly via Total Retail

Credit: Getty Images by Hinterhaus Productions Spring is here, lockdowns are a fading memory and the economic outlook is brighter. Although uncertainty abounds and wallets remain tight, we may be in for a softer landing than previously thought. You can celebrate...