Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“9 Tips for Boosting Loyalty Program Success – How To Acquire, Retain, and Engage Your Customers” by ebbo via Napco Research

by admin | Feb 9, 2023 | Brick & Mortar, Consumer Behavior, Customer Loyalty, Customer Service, Educational Opportunity, Point of Sale, Resources

A confluence of factors, both internal and external, have led consumers to be less loyal to retailers and brands. Internally, the pressure on merchants to raise prices, lower product quality, or take a public stance on a divisive social issue, for example, are top...

“How Retailers Can Capitalize on the 5 Types of Shoppers” by Dan Smythe and Cameron Davis via Total Retail

by admin | Feb 8, 2023 | Brick & Mortar, Consumer Behavior, Customer Loyalty, Customer Service, Retail Strategy

Credit: Getty Images by Daniel Milchev No two customers are the same, yet they share many of the same goals and behaviors. An insightful, 18-month-long study of critical purchasing patterns discovered that shoppers fall into five categories: the...

“Is it time for retailers to pay their managers OT?” by Tom Ryan via Retail Wire

by admin | Feb 5, 2023 | Brick & Mortar, HR, Retail Strategy

Photo: Getty Images/FG Trade A university study concludes businesses, including many retailers, are increasingly giving workers promotions with “fabricated” managerial titles but no wage upgrade to avoid paying them overtime wages. Researchers from Harvard...

“5 Reasons Why Apathetic Employees Are Risky Business plus Corrective Strategies to address the problem” by Bob Phibbs via The Retail Doctor Blog

by admin | Feb 4, 2023 | Brick & Mortar, HR, Resources, Retail Strategy

An unmotivated employee can be a real headache for any retail store. Worse, instead of helping you build sales, they can lead to sales decreases. Not only are they unproductive, but their lack of enthusiasm rubs off on the rest of your team, leading to decreased...

“Retail in 2023: Back to Basics” by Chelsea Zhang and Rick Zullo via Total Retail

by admin | Feb 2, 2023 | Brick & Mortar, E-Commerce, Industry, Omnichannel, Predictions, Retail Economy, Returns

Credit: Warby Parker Over the last several years we’ve seen a tremendous boon in direct-to-consumer (DTC) and e-commerce strategies for retail. Venture capital flooded into the category leaving incumbent retailers feeling pressured. 2022 started to see a reversal of...

“Is it time for retailers to radically rethink their business models?” by Patricia Vekich Waldron via Retail Wire

by admin | Jan 28, 2023 | Brick & Mortar, Customer Loyalty, Customer Service, HR, Predictions, Resources, Retail Strategy, Retail Technologies

The business models of many retail businesses have been unsustainable for years and all it took was the pandemic to make that undeniably clear. Pandemic and post-pandemic complications have caused many businesses to experience “inefficiencies, stress and fatigue,”...