Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“A SIT DOWN WITH DOUG WORKS (BRA Executive Director) at CARV EXPO” by Berto via Frank 151

by admin | Jun 13, 2026 | Brick & Mortar, Industry, News, Opinion, Resources, Retail Strategy, Trade Shows

Trade shows are an integral part of the industry. Any industry. At their core, they are about brands meeting and greeting retailers in a structured environment. That’s what it’s all about, isn’t it? The problem, especially in this decade, has been the disconnect...

“The State of Stores” by RB Staff via Retail Brew

by admin | Jun 2, 2026 | Brick & Mortar, Customer Experience, News, Opinion, Predictions, Retail Economy

The death of the physical store was exaggerated. Nearly 78% of retailers report moderate or significant in-store investment, and with more than 5,000 store openings forecast for 2026 (Coresight Research), this isn’t a boom. It’s a recalibration. What’s...

“Curate or Get Curated” by Rich Honiball via The Robin Report

by admin | May 22, 2026 | Apparel /Fashion, Brick & Mortar, Customer Experience, Merchandising, Opinion, Retail Strategy

We live in an age of abundance: more information, more options, more products, more channels, more noise. On the surface, this abundance appears to be a gift—greater access, freedom, and personalization. But beneath that promise lies a growing tension: complexity...

“How retailers can leverage their private label marketing advantage over national brands” by Erin Cabrey via Retail Boss

by admin | May 12, 2026 | Brick & Mortar, Customer Experience, Customer Loyalty, Private Label, Resources, Retail Strategy

Private label sales continue to grow, reaching a record $283 billion last year, with sales and unit volume growth outpacing those of national brands. While retailers are often selling private label products that are similar to, or even dupes of,...

“Gen Alpha loves brick-and-mortar retail. Here’s what they want when they shop.” by Erin Cabrey via Retail Brew

by admin | May 8, 2026 | Brick & Mortar, Customer Experience, Generations, News, Opinion, Predictions, Retail Strategy

Fly View Productions/Getty Images The generation craves in-person retail experiences much like Gen Z, but their experience growing up in virtual worlds have created unique expectations for in-store shopping. Just when it felt like we finally had a firm grip on what...

“Why “Anything Else?” Is Costing You 10% of Every Sale” by Bob Phibbs via The Retail Doctor Blog

by admin | May 2, 2026 | Brick & Mortar, Customer Experience, Customer Service, Sales Training

Your associate looks up at the register and says: “Anything else?”The customer says no. The sale closes. And roughly 10% of that transaction walks out the door with them.Not because the customer did not want more. Because your associate handed them the...