by admin | Sep 16, 2023 | Brick & Mortar, Customer Experience, News
Credit: iStock / Getty Images Plus by Dragon Images As we transition from Back to School to Black Friday and full-scale holiday shopping, foot traffic in stores continues to rise. Shopping-related destinations started the year off with a 20 percent increase in...
by admin | Sep 7, 2023 | Brick & Mortar, Customer Experience, News, Opinion, Resources, Retail Strategy, Retail Technologies
Credit: Getty Images by Busakorn Pongparnit If you were to sit and watch a video of your customers browsing your store, you would undoubtedly see a mix of those who know exactly what they want and can intuitively find it, combined with a sea of shoppers baffled by the...
by admin | Aug 22, 2023 | Brick & Mortar, Customer Experience, News, Retail Crime, Retail Economy, Retail Strategy
A red brick Dick’s storefront under a blue sky. The retailer reported net sales grew 3.6% in the second quarter, but both net and operating income were down double digits. Permission granted by Dick’s Sporting Goods The athletics retailer rolled out a business...
by admin | Aug 20, 2023 | Brick & Mortar, Customer Experience, HR, News, Retail Strategy
Despite tens of thousands of viral TikTok #CleanTok videos, many retailers still show a psychological barrier toward cleaning or requiring their staff to maintain the cleanliness of their store. Yet retail stores are the face of a brand, where customers interact...
by admin | Aug 17, 2023 | Brick & Mortar, Community, Customer Experience, E-Commerce, m-commerce, Merchandising, News, Retail Strategy, Retail Technologies, Social Commerce, Social Media
After first gaining popularity in the mid-1980s when CPG markets saw an explosion of products, slotting fees continue to be a routine cost retailers charge brands. Essentially, a slotting fee is what brands and manufacturers pay to have their products placed in prime...
by admin | Jul 25, 2023 | Brick & Mortar, Customer Experience, Customer Loyalty, Resources, Retail Strategy, Retail Technologies, Reviews
Authenticity is at the forefront of every consumer buying decision, thus making reviews a barometer for a product and a company’s trustworthiness. Forty-nine percent of consumers trust reviews as much as personal recommendations...