Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“A BEGINNER’S GUIDE TO OPENING A SKATE SHOP” by Larry Lanza and Aubrey Fisch via Jenkem Mag

by admin | Jul 6, 2022 | Brick & Mortar, Commercial Real Estate, Community, Customer Loyalty, HR, Industry, Retail History, Retail Strategy, Skateboard

Similar to how we cling to technology of the past, as skaters, we also hang on tight to the olden ways of doing commerce. Handshake agreements, payment in products, and brick-and-mortar retail locations are all things that many industries have moved past or at...

“Building Lasting Customer Loyalty Amid Inflation” by Matt Ramerman via Total Retail

by admin | Jun 22, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Retail Strategy

The COVID-19 pandemic plus the war in Ukraine created a perfect storm for inflation, and now the prices of goods and services are dominating the minds of consumers everywhere. Annual inflation rose by 8.3 percent in April, close to a 40-year...