Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Is it time for retailers to radically rethink their business models?” by Patricia Vekich Waldron via Retail Wire

by admin | Jan 28, 2023 | Brick & Mortar, Customer Loyalty, Customer Service, HR, Predictions, Resources, Retail Strategy, Retail Technologies

The business models of many retail businesses have been unsustainable for years and all it took was the pandemic to make that undeniably clear. Pandemic and post-pandemic complications have caused many businesses to experience “inefficiencies, stress and fatigue,”...

“Do drinking and shopping mix?” by Tom Ryan via Retail Wire

by admin | Jan 14, 2023 | Brick & Mortar, Customer Service, Returns

Photo: Getty Images/Radiokukka Tempe Marketplace and Desert Ridge Marketplace in Phoenix on Jan. 12 will become the first outdoor shopping centers in Arizona to allow shoppers to drink alcohol as they shop. Vestar, the owner of both centers, had argued that malls need...

“How To Use Powerful Questions To Engage And Sell More Customers” by Bob Phibbs via The Retail Doctor Blog

by admin | Jan 8, 2023 | Brick & Mortar, Customer Service, Educational Opportunity, HR, Resources, Retail Strategy

Using questions effectively in a retail sales presentation can be a powerful tool to engage customers and guide them toward purchasing decisions. But there is more than one type of question. I’ll cover the different types of questions you can use in your sales...

“Why Workforce Education is Critical to Recession-Proofing Your Retail Business” by Chuck Rubin and Holly Shaskey-Platek via Total Retail

by admin | Nov 24, 2022 | Customer Service, Educational Opportunity, HR

Credit: Getty Images by Cecilie_Arcurs The Great Resignation. The rise of e-commerce. The supply chain squeeze. These are just the latest in a string of challenging issues facing the retail industry, with a possible recession looming on the horizon. Retailers have...

“Bad Customer Service Examples: 50 Things Retail Employees Shouldn’t Do” by Bob Phibbs via The Retail Doctor Blog

by admin | Nov 21, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Educational Opportunity, HR, Industry, Retail Strategy

Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on your associates delivering poor customer service in your retail store. It doesn’t matter if you are one of those brick-and-mortar retailers...

“7 Essential Retail Manager Skills Your Store Needs To Succeed” by Bob Phibbs via The Retail Doctor Blog

by admin | Oct 23, 2022 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy

What retail manager skills does your store need to succeed? Managers need a host of interpersonal skills to execute a management plan and help retail stores boost sales. One thing that can compromise a store is that most retailers promote from within, and while that...