Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“4 Examples of Great Customer Service in 2022” by Bob Phibbs via The Retail Doctor Blog

by admin | Jul 9, 2022 | Brick & Mortar, Customer Service, Resources, Retail Strategy

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and retail customer service on the front line so I was anxious to see what I’d encounter when a couple of weeks ago I traveled down...

“Building Lasting Customer Loyalty Amid Inflation” by Matt Ramerman via Total Retail

by admin | Jun 22, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Retail Strategy

The COVID-19 pandemic plus the war in Ukraine created a perfect storm for inflation, and now the prices of goods and services are dominating the minds of consumers everywhere. Annual inflation rose by 8.3 percent in April, close to a 40-year...

“Cure Retail Disruption With A Customer-Focused Approach” by Bob Phibbs via The Retail Doctor Blog

by admin | Jun 4, 2022 | Brick & Mortar, Customer Service, Resources, Retail Strategy

A lot of money is chasing the term of disruption in retail and examining radical disruptive trends. From innovative AI chatbots to new payment solutions, everyone is hoping to disrupt – or more accurately steal – market share from established companies the...