by admin | Mar 10, 2022 | HR, Resources, Retail Strategy
COVID-19 continued to make its presence known across industries in 2021. While businesses successfully adapted their work environments, many struggled to keep employees engaged, or even retain them, as well as find new employees to hire. Eighty-five percent of...
by admin | Feb 14, 2022 | HR, Retail Strategy
The goal of retail customer service training is to create an exceptional customer experience. So, what do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap,...
by admin | Jan 25, 2022 | HR, Resources, Retail Strategy, Retail Technologies
Photo Credit: Getty Images If the last two years have taught retailers anything, it might be that workforce trends can be just as unpredictable as consumer trends. The industry has always faced challenges in hiring and retaining talent, but the current labor shortage...
by admin | Jan 22, 2022 | Educational Opportunity, HR, Resources, Retail Strategy
When I was looking for a lawn spreader, I asked the sales clerk, “Why should I buy this one?” He quickly answered, “Because it makes sense.” At that moment he confirmed my suspicions that he had an Analytical personality style. I’ve previously shared my...
by admin | Jan 15, 2022 | HR, Resources, Retail Strategy
What are sales behaviors? They are a series of actions comprised in a sales process, the way salespeople act and talk with shoppers. It is not as some have said your thought process; it is something specific other sales associates can see or hear you do. For...
by admin | Dec 23, 2021 | HR, Retail Strategy
What are sales behaviors? They are a series of actions comprised in a sales process, the way salespeople act and talk with shoppers. It is not as some have said your thought process; it is something specific other sales associates can see or hear you do. For...
