Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Why Workforce Education is Critical to Recession-Proofing Your Retail Business” by Chuck Rubin and Holly Shaskey-Platek via Total Retail

by admin | Nov 24, 2022 | Customer Service, Educational Opportunity, HR

Credit: Getty Images by Cecilie_Arcurs The Great Resignation. The rise of e-commerce. The supply chain squeeze. These are just the latest in a string of challenging issues facing the retail industry, with a possible recession looming on the horizon. Retailers have...

“Bad Customer Service Examples: 50 Things Retail Employees Shouldn’t Do” by Bob Phibbs via The Retail Doctor Blog

by admin | Nov 21, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Educational Opportunity, HR, Industry, Retail Strategy

Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on your associates delivering poor customer service in your retail store. It doesn’t matter if you are one of those brick-and-mortar retailers...

“7 Essential Retail Manager Skills Your Store Needs To Succeed” by Bob Phibbs via The Retail Doctor Blog

by admin | Oct 23, 2022 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy

What retail manager skills does your store need to succeed? Managers need a host of interpersonal skills to execute a management plan and help retail stores boost sales. One thing that can compromise a store is that most retailers promote from within, and while that...

“Tips to Help Retailers Hire for the Holidays” by Brian Brinkley via Total Retail

by admin | Oct 18, 2022 | Brick & Mortar, HR, Retail Strategy

Retailers should be preparing for peak season hiring as the holidays are just two months away. Since many retailers have struggled to fill open positions over the past year and a half, the thought of hiring enough seasonal help could be frightful, rather than...

“9 Ways To Increase Employee Retention In Your Retail Store” by Bob Phibbs via The Retail Doctor blog

by admin | Oct 9, 2022 | Brick & Mortar, HR, Resources, Retail Strategy

When employees leave – either because you fired them or they quit by choice, their absence leaves a hole. Retailers hate holes… in merchandise, displays, and schedules. The more employee turnover you have, the more holes you have to deal with, and the more costly it...

“REI commits to closing stores on Black Friday forever” by Cara Salpini via Retail Dive

by admin | Oct 4, 2022 | Brick & Mortar, Holiday, HR, News, Outdoor, Retail Strategy

On Oct. 4, 2022, REI announced a commitment to shutting its stores every year on Black Friday in favor of time spent outside. Courtesy of REI Dive Brief: After seven years of closing its doors on Black Friday, REI is making the tradition permanent, the...