by admin | Mar 5, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
1. How are you today? Admit it, you don’t care; the shopper knows you don’t care. This leads the customer to parrot a specific answer, “Fine, and you?” To which the retail employee responds with another expected answer, “Fine,” or they launch into another unthinking...
by admin | Mar 2, 2023 | Brick & Mortar, HR, Resources, Retail Strategy
Credit: Getty Images by Luis Alvarez The question of employee engagement has never been more pressing. Coming out of the pandemic, there has been a shift in employee expectations about both pay and working conditions. With potential economic headwinds — e.g., debt...
by admin | Feb 26, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
Retail customer service training aims to create an exceptional customer experience. So, what goals do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap, and...
by admin | Feb 20, 2023 | HR, Resources, Retail Strategy
With the rise of online shopping, retailers have to work harder than ever to attract and retain customers. Contrary to the old saw, shoppers only care about price; what shoppers are really looking for is relevance. Shoppers often find relevance in...
by admin | Feb 5, 2023 | Brick & Mortar, HR, Retail Strategy
Photo: Getty Images/FG Trade A university study concludes businesses, including many retailers, are increasingly giving workers promotions with “fabricated” managerial titles but no wage upgrade to avoid paying them overtime wages. Researchers from Harvard...
by admin | Feb 4, 2023 | Brick & Mortar, HR, Resources, Retail Strategy
An unmotivated employee can be a real headache for any retail store. Worse, instead of helping you build sales, they can lead to sales decreases. Not only are they unproductive, but their lack of enthusiasm rubs off on the rest of your team, leading to decreased...
