by admin | May 26, 2025 | HR, News, Opinion, Retail Economy, Retail Strategy, Tariffs
Credit: Getty Images by Flamingo Images In retail, speed is no longer optional. Customer expectations shift fast, and technology evolves even faster. Strategic priorities can flip overnight in response to market volatility, operational challenges, or competitive...
by admin | May 24, 2025 | Brick & Mortar, Commercial Real Estate, E-Commerce, News, Opinion, Predictions, Retail Economy
In the last 15 years, the value of in-store sales fell just once, amid 2020’s pandemic lockdowns, according to a report from Colliers Monday. Daphne Howland/Retail Dive Brick-and-mortar stores drive the vast majority of core retail sales, and that won’t change any...
by admin | May 22, 2025 | Brick & Mortar, Customer Experience, Customer Service, Opinion, Retail Strategy
You’ve heard it walking through stores: “Welcome in.” A phrase that sounds meaningful but isn’t. It’s retail’s equivalent of a shrug – forgettable and damaging to customer experience. I first noticed it in Manhattan during...
by admin | May 10, 2025 | BRA Community Partners, Brick & Mortar, Community, Industry, News, Opinion, Surf
Retailers showing support for the upcoming Surf Shop Day on May 17. Photos courtesy of SIMA. Surf Shop Day came from a casual chat between Mike Vavak, founder of Building The Revolution, and a friend. The two started brainstorming about a surf alternative to...
by admin | Apr 30, 2025 | Governmental Affairs, News, Opinion, Retail Economy, Retail Strategy, Tariffs
You really can’t argue with Joe Feldman, an analyst at Telsey Advisory Group: “We are spending a lot of time on something that continues to change and is rapidly changing. It’s not even worth trying.” Ever-changing, ever-chaotic, ever-devastating, the Trump Tariff...
by admin | Apr 28, 2025 | Brick & Mortar, Customer Experience, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training
The scene plays out in one of America’s most prestigious department stores: A customer looking to purchase a high-end coat walks the sales floor for 15 minutes. During that time, not a single employee acknowledges him. Some are busy with their phones; others are...