by admin | Mar 2, 2023 | Brick & Mortar, HR, Resources, Retail Strategy
Credit: Getty Images by Luis Alvarez The question of employee engagement has never been more pressing. Coming out of the pandemic, there has been a shift in employee expectations about both pay and working conditions. With potential economic headwinds — e.g., debt...
by admin | Feb 26, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
Retail customer service training aims to create an exceptional customer experience. So, what goals do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap, and...
by admin | Feb 20, 2023 | HR, Resources, Retail Strategy
With the rise of online shopping, retailers have to work harder than ever to attract and retain customers. Contrary to the old saw, shoppers only care about price; what shoppers are really looking for is relevance. Shoppers often find relevance in...
by admin | Feb 15, 2023 | Accounting and Business Services, Associate Members, Brick & Mortar, Resources, Retail Strategy
In our experience as diligence providers and financial advisors seated on each side of the deal, there are too many times we see owners leaving money on the table because they haven’t spent the time and effort necessary to put policies, procedures, and proper...
by admin | Feb 13, 2023 | Brick & Mortar, Community, Merchandising, Resources, Retail Strategy
Visual Merchandising is something many retailers feel challenged by. What to put in the store window? What to put with it? How much to put in the window? These are great questions to ask yourself. After all, your window is your brand. It’s a physical...
by admin | Feb 9, 2023 | Brick & Mortar, Consumer Behavior, Customer Loyalty, Customer Service, Educational Opportunity, Point of Sale, Resources
A confluence of factors, both internal and external, have led consumers to be less loyal to retailers and brands. Internally, the pressure on merchants to raise prices, lower product quality, or take a public stance on a divisive social issue, for example, are top...
