by admin | Mar 2, 2023 | Brick & Mortar, HR, Resources, Retail Strategy
Credit: Getty Images by Luis Alvarez The question of employee engagement has never been more pressing. Coming out of the pandemic, there has been a shift in employee expectations about both pay and working conditions. With potential economic headwinds — e.g., debt...
by admin | Feb 26, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
Retail customer service training aims to create an exceptional customer experience. So, what goals do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap, and...
by admin | Feb 24, 2023 | Retail Strategy, Retail Technologies, Social Commerce, Social Media
Credit: Getty Images by Mario Tama I grew up with a self-employed retail family. Our “family trips” to other cities always involved going to a trade show or to see a new vendor. As a child, I felt slighted and disappointed that these “family...
by admin | Feb 22, 2023 | Brick & Mortar, Retail Economy, Retail Strategy
A funny thing happened on the way to the next recession: the consumer said, “No thanks.” With surprisingly strong retail sales numbers for January, shoppers are continuing to act like it’s business as usual when it comes to buying things. Driven by high employment...
by admin | Feb 20, 2023 | HR, Resources, Retail Strategy
With the rise of online shopping, retailers have to work harder than ever to attract and retain customers. Contrary to the old saw, shoppers only care about price; what shoppers are really looking for is relevance. Shoppers often find relevance in...
by admin | Feb 15, 2023 | Accounting and Business Services, Associate Members, Brick & Mortar, Resources, Retail Strategy
In our experience as diligence providers and financial advisors seated on each side of the deal, there are too many times we see owners leaving money on the table because they haven’t spent the time and effort necessary to put policies, procedures, and proper...
