by admin | Jun 22, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Retail Strategy
The COVID-19 pandemic plus the war in Ukraine created a perfect storm for inflation, and now the prices of goods and services are dominating the minds of consumers everywhere. Annual inflation rose by 8.3 percent in April, close to a 40-year...
by admin | Jun 21, 2022 | Brick & Mortar, Industry, News, Retail History, Retail Strategy, Snowboard
BC Surf & Sport in Lone Tree, Colorado – Photo by SES Company Owner {and BRA Board Member} Bruce Cromartie answered some questions for us about how the snow season turned out, including what brands sold well. We also asked him about current sales trends and...
by admin | Jun 17, 2022 | Brick & Mortar, Retail History, Retail Strategy, Retail Technologies
A Best Buy store, a retailer of consumer electronics, operating in the U.S., Canada and Mexico.GETTY During the early part of the pandemic, it became popular to say that we had experienced 10 years of e-commerce growth in only 10 weeks. While that was rather...
by admin | Jun 14, 2022 | m-commerce, Resources, Retail Strategy, Social Commerce, Social Media
Credit: about.fb.com Everyone knows Instagram as a social medium, but only a few realize it’s now becoming a conversational medium as well. Recently launched features now enable brands to conduct business with customers through private conversations. Businesses...
by admin | Jun 11, 2022 | Brick & Mortar, Resources, Retail Strategy
When I lived in Los Angeles, I did business makeovers for the Los Angeles Times. Now that I speak and travel more, I only do business makeovers as a paid consultant. Recently I was contacted by a spa and outdoor furniture retailer for help with a storewide...
by admin | Jun 10, 2022 | Data Driven Performance, Resources, Retail Strategy
Credit: Getty Images by Fang Xia Nuo The science of customer attraction these days goes beyond offering a helpful, useful and accurate product that fulfills a need; it’s also about ensuring the customer is satisfied throughout their journey with your brand. Being...
