Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Technological Inventions That Shaped the History of Retail” by Bobby Marmahat via Total Retail

by admin | Aug 19, 2022 | Brick & Mortar, Retail History, Retail Strategy, Retail Technologies

Brick-and-mortar retail is in a technology boom. While innovations like self-checkout, mobile apps, and digital kiosks were already popping up in stores, the pandemic only accelerated the adoption of new technologies to connect with customers and keep them safe....

“Proactive Service is the Key to Consistent, Positive Customer Experiences” by Bulent Cinarkaya via Total Retail

by admin | Aug 9, 2022 | E-Commerce, Retail Strategy, Retail Technologies

It’s 2022 and everything, including the way we shop, is hybrid. The 2022 Shopper Experience Index shows that almost two-thirds of consumers have embraced hybrid shopping permanently. Customers are shopping in person for products they’ve likely...

“Will the ‘Buy Now, Pay Later’ model overcome economic and regulatory challenges?” by Tom Ryan via Retail Wire

by admin | Aug 8, 2022 | Debate, Point of Sale, Predictions, Resources, Retail Strategy, Retail Technologies

“Buy Now, Pay Later” (BNPL) services, such as Affirm, Afterpay, Clearpay and Klarna, saw explosive adoption as e-commerce upshifted into a higher gear during the pandemic, but are now facing questions over their sustainability against a tide...

“Instagram rolls back some product changes after user backlash” by Kalley Huang and Mike Isaac

by admin | Aug 7, 2022 | m-commerce, News, Retail Technologies, Social Commerce, Social Media

Celebrities like Kylie Jenner and Kim Kardashian were among the upset users who said the updates made the app too much like TikTok. Instagram said on Thursday that it was rolling back several recent updates to its photo-sharing app after Kylie Jenner and other...

“TikTok Live Shopping Is Booming In 2022. How Can Small Businesses Benefit?” by Catherine Erdly via Forbes Magazine

by admin | Aug 5, 2022 | m-commerce, Retail Strategy, Retail Technologies, Social Commerce, Social Media

Live streaming is transforming some of the small businesses who have taken advantage of it’s powerGETTY “TikTok Shop LIVE has totally changed my business,” claims Sumayah Saadi, an LSE student who first set up her online shop aiming to provide...

“Instagram launches payment-in-chat feature for businesses” by Dani James via Retail dive

by admin | Jul 31, 2022 | m-commerce, News, Resources, Retail Technologies, Social Commerce, Social Media

Instagram launched the ability for U.S. businesses to complete transactions in chats with shoppers. Courtesy of Meta Dive Brief: In an effort to simplify the customer journey for small businesses, Meta on Monday launched the ability for users to pay for products...