Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“How Dick’s Sporting Goods Built a $13.7 Billion Business by Putting Community First” by Bob Phibbs via The Retail Doctor Blog

by admin | Feb 4, 2026 | Brick & Mortar, Community, Customer Experience, News, Opinion, Outdoor, Resources, Retail Strategy

“It’s Never Just a Baseball Glove”: The Story That Shaped Dick’s Culture Dick’s Sporting Goods built a $13.7 billion business by treating every customer as a human being first and a transaction second. At NRF’s Big Show this past...

“SURF EXPO’S 50TH ANNIVERSARY: WHAT BRAND MARKETERS AND SPONSORS SHOULD PAY ATTENTION TO” by Roy Turner via the SightlineLive.com blog

by admin | Jan 31, 2026 | Community, News, Outdoor, Resources, Skateboard, Story Telling, Surf, Surf Expo, Trade Shows

Surf Expo kicked off its 50th anniversary with a high-energy January edition that reinforced its role as the leading global marketplace for watersports and coastal lifestyle brands. A 15% increase in retail company attendance translated into...

“Intelligent Retail: Mastering Agentic AI” by Sarah Holbrook via The Robin Report

by admin | Jan 28, 2026 | Artificial Intelligence / CHAT GPT, Data Driven Performance, News, Opinion, Predictions, Resources

Agentic AI is an amorphous catchall that is tricky to define but managed to eclipse any other discourse at the recent 2026 NRF Big Show. Brands including LVMH, Home Depot, Warby Parker, Target, and others discussed their understanding of an Agentic AI future. They...

“TransWorld To Be Inducted Into The International Skateboarding Hall of Fame” by Blair Alley of Transworld Skateboarding Magazine

by admin | Jan 25, 2026 | Awards, Community, Industry, News, Skateboard

The International Skateboarding Hall of Fame just announced the Class of 2026 Inductees. Key Points The 2026 Skateboarding Hall of Fame inductees include TransWorld SKATEboarding and other key figures. The ceremony takes place May 15, 2026, at Vans Headquarters in...

“How to Train Retail Associates to Ask Why Questions Instead of What Questions” by Bob Phibbs via The Retail Doctor Blog

by admin | Jan 23, 2026 | Brick & Mortar, Customer Experience, Customer Service, Educational Opportunity, Resources, Retail Strategy, Sales Training, Staffing, Story Telling

The laziest way to attempt to sell something in a retail store is to let your associates ask “what” questions. What product do you need? What size? What color? What price range? It’s what I call the “let’s cut to the chase” way of...