Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Intelligent Retail: Mastering Agentic AI” by Sarah Holbrook via The Robin Report

by admin | Jan 28, 2026 | Artificial Intelligence / CHAT GPT, Data Driven Performance, News, Opinion, Predictions, Resources

Agentic AI is an amorphous catchall that is tricky to define but managed to eclipse any other discourse at the recent 2026 NRF Big Show. Brands including LVMH, Home Depot, Warby Parker, Target, and others discussed their understanding of an Agentic AI future. They...

“TransWorld To Be Inducted Into The International Skateboarding Hall of Fame” by Blair Alley of Transworld Skateboarding Magazine

by admin | Jan 25, 2026 | Awards, Community, Industry, News, Skateboard

The International Skateboarding Hall of Fame just announced the Class of 2026 Inductees. Key Points The 2026 Skateboarding Hall of Fame inductees include TransWorld SKATEboarding and other key figures. The ceremony takes place May 15, 2026, at Vans Headquarters in...

“How to Train Retail Associates to Ask Why Questions Instead of What Questions” by Bob Phibbs via The Retail Doctor Blog

by admin | Jan 23, 2026 | Brick & Mortar, Customer Experience, Customer Service, Educational Opportunity, Resources, Retail Strategy, Sales Training, Staffing, Story Telling

The laziest way to attempt to sell something in a retail store is to let your associates ask “what” questions. What product do you need? What size? What color? What price range? It’s what I call the “let’s cut to the chase” way of...

“How Dick’s fulfills 80% of online orders from its stores’ shelves” by Andrew Adam Newman via Retail Brew

by admin | Jan 19, 2026 | News

Nurphoto/Getty Images The retailer talked omnichannel strategy at NRF. The advantages of shipping online orders from retail stores rather than warehouses and distribution centers are perhaps too obvious to mention, but since when did we let that stop us? As...

“Retailers carefully balance human intelligence with AI adoption” by Dani James via Retail Dive

by admin | Jan 18, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, News, Outdoor, Predictions, Retail Technologies, Staffing, Trade Shows

Sundar Pichai, CEO, Google and Alphabet, and John Furner, incoming Walmart CEO, speak at NRF 2026: Retail’s Big Show in New York City on Sunday. Courtesy of NRF Big Show 2026 – Jason Dixson Photography Executives at NRF’s Big Show were quick to say AI can...