by admin | Apr 30, 2022 | HR, Resources, Retail Strategy
An article in the WSJ profiled jetBlue airlines employees – 10% of which were previously firefighters or cops. “Now as a JetBlue flight attendant, Mr. Harris, 56, says he thinks of himself more as a “security chaperone” than a flight...
by admin | Apr 24, 2022 | HR, Retail Strategy, Retail Technologies
Credit: Getty Images by zoranm There’s a disconnect between retail associates and leaders on how effective their communications really are What do retail workers want? This is the question I’m hearing from every retailer I’ve spoken to in the past year. As we strive...
by admin | Mar 13, 2022 | HR, Retail Strategy
Prior to its opening, I was asked to visit a franchise to evaluate the new crew. I discovered the team members were bland, boring, and reticent. None of them were customer-focused. Without that focus, in particular, the store would fail disastrously. When I asked...
by admin | Mar 10, 2022 | HR, Resources, Retail Strategy
COVID-19 continued to make its presence known across industries in 2021. While businesses successfully adapted their work environments, many struggled to keep employees engaged, or even retain them, as well as find new employees to hire. Eighty-five percent of...
by admin | Feb 14, 2022 | HR, Retail Strategy
The goal of retail customer service training is to create an exceptional customer experience. So, what do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap,...
by admin | Jan 25, 2022 | HR, Resources, Retail Strategy, Retail Technologies
Photo Credit: Getty Images If the last two years have taught retailers anything, it might be that workforce trends can be just as unpredictable as consumer trends. The industry has always faced challenges in hiring and retaining talent, but the current labor shortage...
