by admin | Oct 3, 2021 | HR, Resources, Retail Strategy
For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. That meant shoppers were more likely not to see anyone working in a store, that they most likely would have to wait for assistance, and...
by admin | Sep 23, 2021 | HR, Retail Strategy
Editor’s note: The following is a guest post from David Ritter, a managing director, and Conor Gaffney, an associate in the consumer and retail group, at global professional services firm Alvarez and Marsal. They can be reached...
by admin | Sep 5, 2021 | HR, Resources, Retail Strategy
How to motivate retail employees … It’s a subject retailers routinely ask about. My answer is always the same: You don’t. That might sound strange coming from a motivational speaker, so let me explain. You can try to motivate a retail employee with...
by admin | Aug 18, 2021 | HR, Retail Strategy
The dust from the pandemic is finally settling, but a new storm is gathering for employers. U.S. quit rates are higher than ever, with an eye-popping 95 percent of workers saying they’re considering changing jobs. If 2020 was full of talk about...
by admin | Jul 27, 2021 | HR, Resources, Retail Strategy
Customers go online to buy – frequently replacement purchases – but go to stores to discover. That moment of discovery needs to be crafted, trained, and rewarded because customers respond to a human trusted advisor more deeply than to any...
by admin | Jul 9, 2021 | HR, Retail Strategy
As a four trillion dollar slice of the economy, retail is one of the largest employment sectors in the U.S. Prior to the pandemic, it provided direct and indirect employment to some 52 million workers, second only to the healthcare sector. Many of these jobs – as...
