by admin | Nov 21, 2022 | Brick & Mortar, Customer Loyalty, Customer Service, Educational Opportunity, HR, Industry, Retail Strategy
Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on your associates delivering poor customer service in your retail store. It doesn’t matter if you are one of those brick-and-mortar retailers...
by admin | Oct 23, 2022 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
What retail manager skills does your store need to succeed? Managers need a host of interpersonal skills to execute a management plan and help retail stores boost sales. One thing that can compromise a store is that most retailers promote from within, and while that...
by admin | Oct 18, 2022 | Brick & Mortar, HR, Retail Strategy
Retailers should be preparing for peak season hiring as the holidays are just two months away. Since many retailers have struggled to fill open positions over the past year and a half, the thought of hiring enough seasonal help could be frightful, rather than...
by admin | Oct 9, 2022 | Brick & Mortar, HR, Resources, Retail Strategy
When employees leave – either because you fired them or they quit by choice, their absence leaves a hole. Retailers hate holes… in merchandise, displays, and schedules. The more employee turnover you have, the more holes you have to deal with, and the more costly it...
by admin | Oct 4, 2022 | Brick & Mortar, Holiday, HR, News, Outdoor, Retail Strategy
On Oct. 4, 2022, REI announced a commitment to shutting its stores every year on Black Friday in favor of time spent outside. Courtesy of REI Dive Brief: After seven years of closing its doors on Black Friday, REI is making the tradition permanent, the...
by admin | Sep 28, 2022 | Brick & Mortar, Holiday, HR, Predictions, Retail History, Retail Strategy
Hiroko Masuike / Stringer via Getty Images The backdrop of this holiday season looks quite different than last year’s. While many consumers have adopted a sense of pre-pandemic normalcy with in-store shopping, inflation has largely hampered the...
