by admin | Feb 16, 2022 | Resources, Retail Strategy, Retail Technologies
Credit: Getty Images by zeljkosantrac The pandemic accelerated e-commerce by 10 years in a matter of months and ushered in new consumer behaviors, not the least of which was the trend of switching brands because of availability (in-store and online),...
by admin | Feb 14, 2022 | HR, Retail Strategy
The goal of retail customer service training is to create an exceptional customer experience. So, what do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap,...
by admin | Feb 7, 2022 | Resources, Retail Strategy
Credit: Getty Images by Francesco Corticchia The way people shop in stores is changing. Concerns of safety still exist, and many people continue to practice social distancing. Furthermore, with the emergence of COVID-19 variants, in-store shopping behaviors are prone...
by admin | Feb 6, 2022 | Resources, Retail Strategy
Online retailers are jealous. Many retail best practices don’t work online. They can’t do what brick-and-mortar retailers can do. They can’t create an emotional connection to an object. A shopper can’t pick up an item and see how...
by admin | Feb 4, 2022 | Resources, Retail Strategy, Retail Technologies
Credit: iStock.com by pixdeluxe Retail organizations must view the in-store experience as an essential investment, ranking in importance alongside cash registers, security cameras, and product inventory. In fact, Ernst & Young (EY) argues that the...
by admin | Feb 2, 2022 | Educational Opportunity, Resources, Retail Strategy
5 Types of Retail Loyalty Programs: How to Make Money and Retain Customers Download the Free Guide Customer loyalty has never been more important for independent retailers. Throughout the last two years, effective loyalty programs helped many businesses stay in touch...
