Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Honoring Small Business Triumphs: Inspiring Stories of Retail Owners’ Success” by Bob Phibbs via The Retail Doctor Blog

by admin | Apr 28, 2024 | Brick & Mortar, Customer Experience, Interviews, News, Resources, Retail History, Retail Strategy, Small Business

I have some amazing people I want you to meet and hear their advice for small business owners, but first, while researching this important celebration, I have to take a step back in time to where it all began. When did Small Business Week Start? President John F....

“Foot Locker unveils new store concept in ‘critical year’” by Cara Salpini via Retail Dive

by admin | Apr 24, 2024 | Brick & Mortar, Customer Experience, Footwear, Merchandising, News, Retail Strategy

Foot Locker’s first store of the future in Wayne, New Jersey. The company will soon open other locations in Paris, Melbourne, Australia, and Delhi, India. Courtesy of Foot Locker, Inc. Chief Commercial Officer Frank Bracken told Retail Dive the new concept fixes some...

“Bringing Joy to Retail: The Art of Human Connection in Stores” by Bob Phibbs via The Retail Doctor Blog

by admin | Apr 20, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, News, Resources, Retail Strategy, Staffing

The art of selling is deeply intertwined with the art of human connection. As a retail speaker and trainer with over 30 years of experience, I’ve seen firsthand how the most memorable shopping experiences are those that spark a sense of joy and connection...

“7 Key Habits of High-Performing Retailers That Don’t Include AI” by Tom Gleeson via Total Retail

by admin | Apr 12, 2024 | Artificial Intelligence / CHAT GPT, Brick & Mortar, HR, Retail Strategy, Retail Technologies

Credit: Getty Images by Hinterhaus Productions I know you’re probably wondering if this article will be a blast on artificial intelligence based on the headline. You’ve come to the wrong place if you’re looking for that. As you’ve probably witnessed, it seems...

Michaels boosts in-store experience with birthday parties, classes by Tatiana Walk-Morris via Retail Dive

by admin | Mar 13, 2024 | Brick & Mortar, Community, Customer Experience, News, Retail Strategy, Skate Art

Kids at a Michaels birthday party. Starting at $299, Michaels will help customers organize two-hour parties for up to eight children. Courtesy of Michaels The crafts retailer reimagined its class offering and introduced a party planning service for children in the...

“9 Proven Retail Strategies For Improving Sales” by Bob Phibbs via The Retail Doctor Blog

by admin | Mar 11, 2024 | Brick & Mortar, Customer Service, Educational Opportunity, HR, Resources, Retail Strategy, Sales Training

When you’re looking for a Retail Sales Strategy that works, it’s simple: you need to be brilliant on the basics.  I had been hired in my business consultant role by a man looking to open a new store. After assessing the location and...