Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Why You Hate Firing An Employee, And How To Deal With It” by Bob Phibbs via The Retail Doctor Blog

by admin | Dec 7, 2024 | Brick & Mortar, HR, Sales Training, Staffing

My parents divorced when I was 11. For a long time, I felt there was something I could have done to prevent it. I thought I had some magical power to change the circumstances, which I guess is common in children of divorce.  The feeling that the past could...

“Train or Drain: The Real Cost of Untrained Retail Staff” by Bob Phibbs via The Retail Doctor Blog

by admin | Nov 27, 2024 | HR, Sales Training, Staffing

Today, we’re discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially for high-revenue stores. Now, I know what some of you are thinking. “Bob, my store is pulling in over a million in gross revenue....

“17 Ways Your Store Might Be Driving Customers Away” by Bob Phibbs via The Retail Doctor Blog

by admin | Nov 5, 2024 | Brick & Mortar, Customer Experience, Opinion, Resources, Retail Strategy, Sales Training

Have you ever walked into a retail store and thought, “Yikes, I hope my shop doesn’t look like this?” We’ve all been there. Store owners sometimes get so caught up in day-to-day operations that they overlook things that are probably less...

“Unlocking the Power of Engaged Retail Employees” by Bob Phibbs via The Retail Doctor Blog

by Doug Works | Oct 24, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, Resources, Sales Training, Staffing

The Importance of Employee Engagement According to Axonify’s 2024 seasonal hiring survey, almost 60 percent of retail managers state that the quality of applicants this year regarding skill set, professionalism, and job-related experience is much lower than...

“The Retention Revolution: How Retailers Can Turn the Tide on Employee Exodus” by Sheila Stafford via Total Retail

by admin | Sep 1, 2024 | HR, Resources, Retail Strategy, Sales Training, Staffing

High turnover rates and staffing challenges have long characterized the retail industry. In 2023, the Bureau of Labor Statistics (BLS) found the average rate of retail employee turnover to be around 60 percent in the U.S. — far exceeding the national average by a...

“Motivation Beyond Paying Retail Sales Commission: 3 Ways To Get Employees To Sell” by Bob Phibbs via Retail Doctor Blog

by admin | Aug 12, 2024 | Brick & Mortar, HR, Resources, Retail Strategy, Sales Training

How to motivate retail employees …  It’s a subject retailers routinely ask about. My answer is always the same: You don’t. That might sound strange to hear from a motivational speaker, so let me explain. You can try to motivate a retail employee with...