by admin | May 15, 2026 | Artificial Intelligence / CHAT GPT, News
Credit: Getty Images by Paper Boat Creative Retail has always been a human-centered business. Every sale, return, upsell and resolution depends on an employee’s ability to read emotion, respond appropriately, and guide a customer through an experience that feels both...
by admin | May 12, 2026 | Brick & Mortar, Customer Experience, Customer Loyalty, Private Label, Resources, Retail Strategy
Private label sales continue to grow, reaching a record $283 billion last year, with sales and unit volume growth outpacing those of national brands. While retailers are often selling private label products that are similar to, or even dupes of,...
by admin | May 8, 2026 | Brick & Mortar, Customer Experience, Generations, News, Opinion, Predictions, Retail Strategy
Fly View Productions/Getty Images The generation craves in-person retail experiences much like Gen Z, but their experience growing up in virtual worlds have created unique expectations for in-store shopping. Just when it felt like we finally had a firm grip on what...
by admin | May 2, 2026 | Brick & Mortar, Customer Experience, Customer Service, Sales Training
Your associate looks up at the register and says: “Anything else?”The customer says no. The sale closes. And roughly 10% of that transaction walks out the door with them.Not because the customer did not want more. Because your associate handed them the...
by admin | Apr 27, 2026 | Brick & Mortar, Clearance Sales / Discounting, Commercial Real Estate, Customer Experience, Customer Loyalty, Customer Service, E-Commerce, News
An Eddie Bauer store in March 2026 that is slated to shutter this year. Closures over the next five years could weigh on already struggling malls. Daphne Howland/Retail Dive Tariffs and immigration policies are weighing on the industry and could drive even more...
