Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Dick’s Sporting Goods to Expand House of Sport Format” by Joe Keenan via Total Retail

by admin | May 25, 2023 | Brick & Mortar, Customer Experience, News, Retail Economy, Retail Strategy

After opening its first three DICK’S House of Sport stores in Rochester, New York; Knoxville, Tennessee; and Minnetonka, Minnesota, DICK’S Sporting Goods plans to add more than 12 new locations in the next two years. DICK’S House...

“Halt! 10 Ways of Mastering the Art of Getting Your Retail Employees to Listen” by Bob Phibbs via The Retail Doctor Blog

by admin | May 16, 2023 | Brick & Mortar, Customer Service, Educational Opportunity, HR, News, Resources, Retail Strategy, Sales Training

Honing your listening skills can significantly impact the success of your store.As a trained conductor, I’ve learned the importance of attentive listening, focusing on each individual part and questioning whether what I hear aligns with what’s written on...

“Is Livestream Shopping Ready to Shift Into High Gear?” by George Anderson plus nearly 20 retail experts weighing in on this topic via Retail Wire

by admin | May 14, 2023 | Community, Debate, Opinion, Resources, Retail Strategy, Social Commerce, Social Media

TikTok appears to be pumping the brakes on its U.S. livestreaming plans while retailers and platforms, including Amazon.com, Poshmark, Qurate, Shein and Walmart, are stepping on the gas. So is livestreaming ready to roll in America or not? A Wall Street...

“The Pros and Cons of P2P Payments in Retail” by  Suresh Dakshina via Total Retail

by admin | May 13, 2023 | Brick & Mortar, Get Paid, News, Resources, Retail Strategy, Retail Technologies

Credit: iStock.com by People Images Peer-to-peer (P2P) payment platforms aren’t just for splitting restaurant tabs or paying for piano lessons anymore. Platforms like Venmo, Cash App, and Zelle took off as a convenient way to negotiate informal electronic...

“Loyalty Lifts Brands in a Recession” by Ken Hewes via The Robin Report

by admin | May 8, 2023 | Community, Customer Experience, Customer Loyalty, Resources, Retail Strategy

As recessionary clouds gather over the U.S. economy, retail CFOs are busy cutting capex, opex, and inventory. Facing the prospect of lower sales and higher borrowing costs, preserving cash seems the wisest option. But there is an area where we believe you should...

“3 Things Retailers Need to Do to Capitalize on Increased Foot Traffic” by Alex Quackenbush via Total Retail

by admin | Apr 28, 2023 | Brick & Mortar, Opinion, Public Health, Retail Strategy

Credit: iStock / Getty Images Plus by Dragon Images Consumers are back in stores at rates we haven’t seen since the pandemic started. While e-commerce continues to boom, long delivery delays and out-of-stock products have propelled shoppers back to their in-person...