by admin | Sep 30, 2024 | Brick & Mortar, Community, Customer Experience, Retail Technologies
Image via Freepik Retail businesses stand at the forefront of innovation in our digital age – not just for what they sell but also how they sell. Creating an accessible shopping experience is paramount to embracing diversity and ensuring everyone, regardless of their...
by admin | Sep 26, 2024 | Brick & Mortar, Customer Experience, Customer Service, HR, News, Resources, Retail Strategy
The first few seconds of a customer’s visit to a retail store are critical to setting the tone for their entire shopping experience. Too often, store associates miss this opportunity to create a lasting impression because they’re distracted or unsure how to engage....
by admin | Sep 7, 2024 | BRA Community Partners, Brick & Mortar, Community, Customer Experience, Industry, News, Opinion, Skateboard
One thing that is certain is the uncertainty of our shared history, especially in the online age. Like a scar or a gaudy gold ring, the past only exists if we carry it with us and show it to everyone we can. There have always been those who’d rather not, instead,...
by admin | Aug 22, 2024 | Brick & Mortar, Customer Experience, News, Retail Crime
In the beginning, when you went into a store, a salesclerk took your order and returned some time later from the back room with your items for purchase. You handed over cash, he wrapped your order, and you went on your way. There were no issues about retail theft or...
by admin | Aug 14, 2024 | Brick & Mortar, Customer Experience, Customer Loyalty, Data Driven Performance, E-Commerce, Opinion, Retail Economy, Retail Strategy
Credit: Getty Images by vittaya25 Despite recent progress in reducing inflation, prices are still high and consumers remain under pressure. Excess savings accumulated during the pandemic have been depleted for a substantial part of the population and credit card...
by admin | Jul 9, 2024 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Customer Experience, Industry, News, Retail Technologies
Credit: Getty Images by bluecinema Consumers accustomed to the autonomy of online shopping are often disappointed when they walk into physical stores, only to find that a retailer hasn’t updated its store experience to match new digital-inspired shopping habits....